Pre-ordering Policies

• Any pre-ordered plant (domestic or imported) must be pre-paid in full to reserve it. No exceptions.
• If for whatever reason, the cost of the plant after import is significantly more than what was originally paid, I will contact you to make arrangements, if needed.
• In the event that a customer places a preorder, but then wishes to cancel part or all of the preorder for whatever reason, the item/order will be refunded less 3% for payment processing fees if the preorder(s) have not yet been placed with my suppliers. If the preorder has already been placed with the suppliers, then the item/order will be refunded less 15% as a combined cancellation/payment processing fee charge. 
• Understand that it can sometimes take a month or more from the time you place your order to when it arrives in your hand.
• This time includes: arrange any export inspections by Agriculture authorities, arrange any paperwork, transport, import Agriculture inspection, and quarantine period with Dr. Bill's Orchids prior to shipping to customers.

• Plant Quarantine
• All plants received from another source in a quarantine period of at least 1 week to determine if the plants are healthy, and to allow them to recover from shipping to arrive to me before shipping out again.
• Upon arrival to Dr. Bill's Orchids, plants are immediately treated with Physan 20
• If a pre-ordered plant looks questionable or weak, we will contact you and advise if I think it needs more time prior to shipping.
• In the event that a pre-ordered plant is not received, or is Dead on Arrival (DOA) to us:

• Your payment for that plant+ its associated shipping costs will be fully refunded. If your order has multiple plants, and only one is missing/DOA, only the costs associated with that missing/DOA plant will be refunded. 
• Shipping costs will be as calculated by the website.

• Regular inventory plants and preorder plants cannot be combined in the same order. Pre-ordered plants can be only be qualify for combined shipping with other pre-ordered plants. They will not be combined with regular inventory items as we will not hold regular inventory to wait for the preordered plants to come in.
• Plant sizes/weights are estimated as close as possible based on the information received from source vendor to allow for the lowest shipping costs possible and avoid over-charging you, the customer, for shipping. 
• In the event that the shipping cost of your order is larger than the cost calculated by the website, then a separate invoice for the difference in shipping cost will be sent when plants are ready to be shipped. All shipping costs must be paid before plants will be shipped.
• Regular shipping policies from Dr. Bill's Orchids, LLC also apply.
• Damage such as leaf breaks, stem breaks, some leaf wrinkling, or root loss on plants noted to be preorder imports will have extremely limited coverage under the "Damages" policy as all of these are risks of purchasing a recently imported plant and buyer acknowledges and accepts this risk.

Updated 3/29/21